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Under the supervision of the Belgian Law on trade and the information and protection of consumers of 14 July 1991, the purchaser (consumer) has the right to opt out of the agreement (purchase) that he/she completed. The buyer has to inform the seller within 14 working days after receipt of the item.

The item must be returned in its original packaging, with all Bie Riel tags and with the safety label still intact and with any included documents and this within 7 working days after this announcement. If the product is not in its original condition we will charge a handling fee of 50 Euro.

If we notice that the consumer has used the purchased good for other purposes and thereby the item reduced is in value, or if Bie Riel believes that customer is abusing the right of withdrawal, then the customer can be held liable.

We will refund your order as soon as we have received the returned item. The shipping costs for the return of the item are at the buyer’s expense.

If the item you receive is different from the item you ordered, or if it arrives damaged, please return it within 7 days of receipt to Bie Riel. Upon receipt of the returned item, we will refund your order as well as your shipping costs. Only the shipping costs for return via ordinary mail will be refunded.

Bie Riel reserves the right to refuse returned items or refuse the refund if the customer has damaged the items or if the item is not returned in accordance with our Return Policy.

You will be asked to send the products back to the following address:

Bie Riel
Toekomststraat 4
9800 Deinze (Petegem Aan De Leie)

Bie Riel reserves the right to refuse returned items or not refund if the customer has damaged the items or if they are not returned in accordance with our Return Policy.

Items that are sold during the sales period cannot be exchanged or returned.

Pay attention! Items that are custom made for the client, can NOT be returned!

If you want to modify or cancel an order, please contact us by phone (see phone number in contact details) or email within 7 days of receiving your package at the provided address. Once your order has shipped, you will receive a full refund for the value of the merchandise (incl. TAX) provided that they comply with the rules for the return policy: that is to say; unused, unwashed, with all the safety labels and tags attached to the product and without any trace of make-up. The shipping and handling costs will not be refunded.

How can you keep your personal data up to date

You have the right to see information we hold about you, with some exceptions, which are described in the privacy laws. If you would like a copy of your personal information, please contact our office at 

You have the right to review and update your personal details. If for any reason you are concerned that the personal information we hold is not correct, please visit our online services and, after logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, our Customer Care team, may access your personal data from our online services using your user ID and password. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at and we will amend your personal details.

Marketing Sing-in and Sign-out provision

We offer you the chance to receive news updates which, depending on your preferences, we send you by mail. These include alerts for new products, special offers, contests, events of interest, and one-off marketing promotions. You can sign out of receiving these updates, if you wish.

Marketing communications you subscribe to will only be sent by us.

You have the right to ask us not to use your personal information for marketing. At all times, we will offer you the opportunity to unsubscribe from any service to which you have subscribed, if you change your mind.